Thursday 28 August 2008

and relax.....

The Lounge in Soho, London, is a perfect example of a great customer experience, they have thought about the experience of getting your hair cut from all angles - not just about the function of cutting hair, not just about the brand, not just about the interior.

The interior is pretty cool yet minimalist. The salon manages to have an air of relaxed yet upbeat. I really enjoy going there because from a customers point of view the staff are very approachable, there are massage seats at the basin, the music is good and to top it all off you can even order food - for those of us that have to get our locks cut during our lunch hour...Genius!!



We here at The Yard Creative, feel that The Lounge team have managed to create a destination salon by looking at the holistic customer experience of getting a hair cut.

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